Emergency Alert 
If you smell gas call our 24 Hour Emergency Service immediately.


• Ensure gas appliances are turned off and have not been left on and unlit
• Don’t smoke or use naked flame
• Don’t unplug or switch anything electrical on or off
• Open windows and doors
• If the smell persists turn off the gas at the meter, see our guide here 
• Call our 24 hour Emergency Line - no matter who your gas supplier is
• If you can’t get through, dial 999 / 911
• Don’t use a phone in the immediate area of the leak, use a neighbour’s or call from outside